Reviews for Surprise Lake Village

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Posted On: 3/29/2021

Fantastic Office Staff

I have lived here since November 2021 and I love living here. One reason is the office staff in the on-site management office. Haley and Kayla are helpful, patient, and kind. They always respond to emails within a couple of hours and they always have an answer, even if it’s, “I’ll look into it and get back to you.” And they do! Most times it’s on the same day. They value our input and are concerned for our safety and that we have a positive experience here. Haley and Kayla are the best!

By: Michele Verified Resident

Source: Property Site

Posted On: 10/17/2018

Very Satisfied.

The office staff and maintenance people are very friendly and helpful. I think it's a very good value for the money. I know a lot of people that pay considerably more for a lot less. Also very close to major shopping without having it in your face. The setting is in the woods. Very Satisfied.

By: W Duran Verified Resident

Source: Property Site

Maintenance:

Posted On: 3/3/2018

Window work

We are very pleased with the work done on the bedroom window. A prompt response to the work order entered. Thank you

By: Paul Chapman Verified Resident

Source: Property Site

Posted On: 6/6/2016

Mainteance

My maintenance request has been great response. The maintenance guys around here are very great at their work and very professional.

By: William Stowers Verified Resident

Source: Property Site Read Property Manager's Response

Thank you for your constant feedback, William! We really appreciate it and your opinion always helps us strive for the best. Thank you for being a valued resident at Surprise Lake Village!!

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Testimonials

It is wonderful. The grounds are beautiful and a gorgeous lake to take walks along. The apartments are great and the staff is wonderful.
William B on Dec 5, 2013

The staff is great especially Brandon in maintenance. His customer service and professionalism is the model that other employees for your company should strive to set as their standard.
Phillip S. on Jul 3, 2013

For APARTMENT living it is great! I say that because I wasn't thrilled about moving into an apartment complex, but, when I found my apartment here...which was the first place I looked...I LOVED IT!! AND STILL DO. My apartment is the perfect location!! The lake is beautiful!
Joy S. on May 1, 2013

It's quiet. The lake view is beautiful. Although the property is old, it is kept up pretty well and the staff is great.
Savina S. on April 2, 2013

Tony Rowley has always been very helpful for me the whole time that I resided at the complex. He has an awesome attitude!! Thanks Tony
M Perry via GOOGLE

Fast, easy and accommodating. Kenya is quick to respond to questions or comments. The community is very peaceful and friendly. I am excited to call this my home for the foreseeable future.
marina Ostapyuk via GOOGLE

I want to thank Brandyn and Danny for all the good work they do around here at Surprise Lake Village. They are friendly and very helpful on getting things done on the apartments. They bend over backward on getting things done in all the apartments that need work done. They do a great job on getting it done on time . They are really a couple super maintenance work for the company. Keep up the good work you two.
Linda Johnston via GOOGLE

Kayla Chase has been helping us with our transition from our house to the community at Surprise Lake Village. She is quick to answer questions, is always friendly, and makes me feel like we are the only people she has to deal with during the day. I feel relaxed and well taken care of by Kayla. Looking forward to moving!
Jaime Fineman via GOOGLE

My family and I recently moved into the complex. It is more than I expected, the office crew and maintenance have done a great job making sure our move has gone smoothly. The gym and pool house are amazing and well kept. They also hold special events for families like card decorating for Valentine's Day as well as movie night . Thank you to the amazing team.
Jen Lovell via GOOGLE

Since there has been new management and maintenance in the last 6 months this place has changed night and day I love living here
Steve Plank via GOOGLE

Brandyn and his maintenance team are exceptional! They really understand that this is our home and take the repairs seriously and do a thorough job in ensuring that things are done right! Very grateful to call Surprise Lake home.
Debbie Baker via GOOGLE

Staff communication was great and friendly- grounds and amenities are amazing- the lake is beautiful! Small dog friendly.
Leanne Doud via GOOGLE

The last few months have been an amazing transition and improvement. Seems like maintenance is caught up and attentive to details, grounds are looking better, and overall property is improving. Maintenance manager Brandyn seems to know what he is doing and keeping things in order
Itzz Sinna via GOOGLE

Haley was amazing.. she was friendly and had a great attitude. I got a sense that she actually takes her job and its duties serious, but can keep things easy going. she really does take the time to talk to you and go over any questions you may have.
Trisha Lusk via GOOGLE

I just want to say when I go to the office I am always taken care of. Mandy is very knowledgeable and is always looking to ensure every renter is happy.
michael t via GOOGLE

Great place to life. Lake is great and they have improved some of the problems people have listed below. I have lived here for almost 4 years. Staff is wonderful.
Jake Ost via GOOGLE